This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

 

A. SHIPPING COSTS 

It’s FREE SHIPPING (Economy) on all orders to the United States. You can also choose Standard shipping which costs $9.9 and Express shipping which costs $29.9 for the United Sates orders.

The shipping fee for areas outside the US will depend on the delivery time and delivery country, you can see the shipping fee and shipping methods on the checkout page. 

B. TRANSIT, HANDLING & ORDER CUT OFF TIME 

In general, shipments are in transit for 5 – 10 business days. Order cut off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 1 - 2 business days.

Note:

Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

Any delivery date given by us is our best estimate only, and GlocalMe cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order. 

C. DELIVERY TERMS 

We use the Fedex, UPS, DHL and USPS Express to deliver the product. 

D. CHANGE OF ADDRESS 

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at supportus@ucloudlink.com. 

E. CANCELLATIONS 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 F. PARCELS DAMAGED IN TRANSIT 

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

G. CUSTOMS FEE

The total sum listed in checkout is only the money you need to pay for the product(s).

For products NOT shipped from the local warehouses (the recipient's address and the shipping warehouse are not in the same area or not in the same country) and without any customs fees declaration, we do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are recipient’s responsibility.
 

H. TAX

Products shipped to New York will be charged 8.875% tax. Products shipped to any other areas will not be charged tax.

I. TIP

It is optional. Customers can choose 3%, 5%, 10% or none for each order.