We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Please Read the following thoroughly before returning a product: 

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You’ll need the receipt or order number. 
  • Refunds will be issued to the original form of payment, e-credit.
  • Customers will get the return label by Download/print. 

How to start the return process ?

To start a return, you can contact us at supportus@ucloudlink.com. Once accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. You can always contact us for any return questions at supportus@ucloudlink.com

 What is the restocking fee?

- No restocking fee 

Return shipping fee

Customers are responsible for the actual cost of return shipping.Customers will need to afford the return shipping fee except for the following:
You received an incorrect item.
You received a damaged item.
You received a defective item.

Damages and issues

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to supportus@ucloudlink.com and we will process an insurance claim on your behalf. 

Exchanges

We can replace items if they are defective, damaged or shipped wrongly free of charge. If you need to exchange it for a different item, or if it doesn’t fit you are welcome to do so within the 30 days, however return costs cannot be covered and items must be returned unused, in their original packaging. Please send us an email at supportus@ucloudlink.com to discuss your exchange needs.  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (usually takes 3~10 days) for your bank or credit card company to process and post the refund too. If items are returned damaged, worn or missing packaging we exercise the right to refuse refunds and the item will be returned to you.  

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at supportus@ucloudlink.com. 

Contact Info : 

E-mail: supportus@ucloudlink.com

Address: 450 Lexington Ave Fl 4,New York, NY 10017